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Frequently Asked Questions

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Technical Issues

Access DigiFlite's Courses

DigiFlite's online learning site is designed to be an easy, convenient, and reliable way for you to take online FAA compliance courses. If there is anything you'd like to see us add, let us know.

You can:

  • Browse our course catalog and product descriptions
  • Purchase courses and products
  • Check "My Courses" – your place to start, resume, and manage your online courses
  • Register with DigiFlite and create your "My Account" record
  • Update "My Account" with your user information

Getting Started

Selecting, purchasing and taking courses is simple and direct. Once you have chosen the course you want, just follow these steps:

  1. Register
  2. Purchase
  3. Take your course!

Register

If you are a new user:

  1. Enter your personal contact information.
  2. Enter your DigiFlite account information. We recommend using your email address as your Account ID.
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Purchase a Course

Once you have decided what you want to take, follow these steps:

  1. Click "Purchase"
  2. Put a check next to the course you want by clicking in the box to the left of the course title
  3. Enter the quantity (flight departments may buy multiple copies)
  4. Press "Continue"
  5. Enter your coupon code (if you have one), apply it by pressing the checkmark button, and press "Continue"
  6. Verify your user and shipping information
  7. Enter your payment information. Once you are satisfied, press "Process Order"
  8. View and print your receipt by pressing "Print Receipt". A copy is automatically emailed to you.

Once you have purchased a course, it is immediately available. Just click "Start" to get started.

Note: For Pilot Certification courses, you may be asked to enter your pilot certificate number before you begin.

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Assign Course to Individual

If you run a flight department, you may purchase courses for other individuals. You can buy, for example, five courses at a time and then assign a course to each individual.

Assign Course

If you purchased the course for multiple individuals, click on "Assign Course". Fill out the form with the account ID and password information. Pay particular attention to the email address – it has to be accurate! An email is automatically sent to the assignee with access instructions, the individual's account name and password.

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Take a Course

I want to take a course. How do I get started?

To take a course, there are three easy steps:

  1. Register
  2. Purchase
  3. Take your course

I have already paid for the course. How do I start taking the course?

To start your course:

  1. Go to www.DigiFlite.com
  2. Click "MY ACCOUNT" in the navigation menu at the top of the page
  3. Sign in using your account ID password
  4. Your course is listed in your "My Courses" page
  5. Press "Start"

I need to stop and return to the course later. How do I save my place in a course?

Our courses automatically save your place when you have to leave the course. You do not have to do anything special to save your place. Just close your browser. When you start again, you will be returned to where you left off.


How do I resume a course when I am ready to work on it again?

  1. Go to www.DigiFlite.com
  2. Click "MY ACCOUNT" in the navigation menu at the top of the page
  3. Sign in using your account ID and password
  4. Press "Resume"

How do I retake a course?

You have access to the course for one year from the date you purchased the course.

  1. Go to www.DigiFlite.com
  2. Click "MY ACCOUNT" in the navigation menu at the top of the page
  3. Sign in using your account ID and password.
  4. Under the status column, look for "Completed" status
  5. Just press "Resume"
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Get a Certificate

How do I print my certificate?

When you complete your course, press "Get Certificate" from the "My Courses" page. Your certificate will be automatically displayed in Adobe Acrobat format. The Acrobat toolbar appears above the certificate window.

  1. You can print your certificate by clicking on the Print icon. It is the second icon from the left (see below).
  2. Choose the printer you want to use and click on "Print".

How can I save my certificate?

You can also Save your certificate to your hard drive. In the Acrobat Reader window, above where the certificate is displayed, there is a small icon of a diskette. It is the first icon from the left hand end of the tool bar.

  1. Click on the diskette icon. A dialog appears.
  2. Choose the location you want for your saved certificate

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System Requirements

DigiFlite courses are supported on Windows-based PCs. We have not tested our courses on Linux or Apple Macintosh systems.

What software is required?

Our courses are browser-based. You do not have to download course-specific software. That said, some courses may use advanced features that may require additional software support, such as Macromedia Flash.

If your computer does not support these features, you may have to update your browser or get other software "plug-ins". All software we require comes from industry-leading software companies like Microsoft, Macromedia, or Sun Microsystems. We do not make you load anything out of the ordinary.

What browser versions are required?

DigiFlite courses are best viewed on Windows systems running Internet Explorer 5.0 or higher.

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Troubleshooting

We have made every effort to keep trouble to an absolute minimum. General guidelines to avoid problems include:

  • Browsers. Using older or non-compatible browsers – or disabling browser features such as JavaScript, cookies, and SSL – may reduce site functionality.
  • Firewalls. If you are accessing our courses through a firewall or proxy, check with your Network Administrator to determine if cookies are permitted.
  • Pop-Up Blockers. If you have a pop-up blocker installed, it may prevent some functionality on our site.
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Changing AOL Settings

To access our courses from AOL, you need to change your browser security settings. Here's how, for the most recent versions of AOL:

AOL 9.0

  • From the AOL Toolbar, select Settings.
  • Select Internet [Web] Options
  • Select Use your Internet Explorer Settings to set advanced browser options.
  • Select the Privacy tab
  • Press Advanced
  • Click Override automatic cookie handling button (i.e., make sure this option is checked)
  • Click Accept for both "First-party cookies" and "Third-party cookies"
  • Click Always allow session cookies (i.e., make sure this option is checked)
  • Press OK to exit.

AOL 8.0 and AOL 7.0 with IE 6.x

  • From the AOL Toolbar, select Settings.
  • Select Preferences
  • Select Internet Properties (WWW)
  • Select the Privacy tab
  • Press Advanced
  • Click Override automatic cookie handling button (i.e., make sure this option is checked)
  • Click Accept for both "First-party cookies" and "Third-party cookies"
  • Click Always allow session cookies (i.e., make sure this option is checked)
  • Press OK to exit.

AOL 7.0 with IE 5.5

  • From the AOL Toolbar, select Settings.
  • Select Preferences
  • Select Internet Properties (WWW)
  • Select the Security tab
  • Select the Custom Level tab
  • Under "Allow cookies that are stored on your computer" click Enable
  • Under "Allow per-session cookies (not stored)" click Enable
  • Press OK, Yes you want to save the settings

AOL 6.0

  • From the AOL Toolbar, select Settings
  • Select Preferences
  • Select Internet Properties (WWW)
  • Select the Security tab
  • Select the Custom Level tab
  • Under "Allow cookies that are stored on your computer" click Enable
  • Under "Allow per-session cookies (not stored)" click Enable
  • Press OK, Yes you want to save the settings
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Related Information

I think it's a fine course. I will definitely recommend it to my friends.

Allen A. Struthers
ATP
January, 2005